Return Policy

How do I return an item?

Most merchandise can be returned for any reason within 30 days of receipt

1. Re-pack the item in the original manufacturer's packaging and shipping box. Please be sure to include all parts. Please call Customer Service at 1.800.829-1625 (9:30 am-4:00pm Central Time) to complete the return process.

2. If you've purchased your Lilly Gold product from a third-party/retailer please see their own return policies.

We encourage you to protect yourself from loss or theft by insuring the return shipment. Please save the receipt until you receive your refund or exchange. We regret that we will not be able to issue a credit or refund for any items that are damaged or lost in shipping.

Shipping Policies & Options

Orders are processed between 24-48 business hours of receipt.

Within the Continental USA, we ship UPS Ground for all shipments, and the time in transit is 3-7 business days for delivery.   We also support expedited via UPS NextDay, 2Day, and 3Day Select, and these may be purchased for an upcharge.

Note: To select an expedited method please allow for the order processing time up to 48 business hours, and remember not to count weekend days as business days...

For Non-Continental zipcodes, but in USA Postal Serviced zipcodes, we ship via Priority Mail, and the time in transit depends on the distance, but delivery is usually within 7-10 business days.

For International Orders, Priority International Mail is the only ship method available to limited countries because of cost and size restrictions.  If you do not see your country as a ship to option, we are unable to ship to you.